Frequently Asked Questions
Have a question? Check below to see if we have the answer!
If you can't find your answer here, feel free to contact us and we will be happy to help.
What are your shipping and delivery charges?
Shipping and handling charges will be determined at the time you place your order. We are generally use Australia Post airbag and courier services.
When will my order be shipped?
Goods will only be dispatched on receipt of full payment to Australia Zipper (AZI) P/L. It is therefore important to complete your payment as soon as possible after placing your order to avoid delays. This is especially important during the holiday peak period.
Within 48 hours of receipt of full payment, your goods will be shipped. You can expect the standard shipping times as per the Australia Post. You will received notification when your goods are dispatched as well as a tracking number.
Do you offer an express shipping option?
Yes, we offer our customers in Australia the option to choose between regular or express shipping for their goods.
Can I collect my order in store?
Yes you are welcome to come to our store to collect your order. You are also welcome to come to our store and browse our extensive range of zippers and accessories in person.
If you are looking to pick up the goods in store, you are best to come in and spend some time browsing to see whether there is anything else you may need as well. Refer to our contact us page to find out where we are located and opening times. You may also like to call or email us ahead of your visit.
What are your conditions regarding return of goods (excluding damaged goods or goods lost in transit)
Returns will only be accepted within 7 days from the date that the goods are delivered and must be returned in the condition and packing that they were supplied. Any return of goods due to goods being incorrectly ordered or not suitable will incur a 30% handling fee of the price invoiced. The amount refunded is restricted to the price invoiced and does NOT include any delivery costs.
What happens if my goods are damaged when they are delivered?
Any damaged goods must be notified to us within 7 days of your goods being received by you. See our full terms of conditions on our invoice.
Do you only sell to wholesalers or are you also open to the public?
Yes, we are also open to the public.
If I need help with my order who do I contact?
Our customer service team are happy to help with any questions or concerns you might have. You can contact by phone:
Phone: (03) 9380 5590
Open Hours: Monday to Friday 10am - 6pm.
Alternatively, send us an email by filling in the contact form at the bottom of this page or on the contact page
How can you assist with colour matching?
We offer a colour card template as a guide for you to match the colour material as close as possible.
Due to the variation in colour quality of computer monitor displays, colour displays may vary from the actual colour of images shown. Therefore, we cannot guarantee the exact match of the colour you have chosen. As such, returns will cannot be accepted for the above reason.
How can I look after my zipper when ironing/pressing it?
Please refer to our page detailing ironing care for detailed information.
Do I need to close the zipper when laundering my zip?
Yes, zip up (close) the zipper and secure the slider flat before laundering. If you do not zip up the zipper, the zipper will damage the cloth and cause it to stretch. Also to note, if you use washing liquid with a strong scouring powder or it contains bleach with chlorine it will dissolve the paraffin and membrane on the surface of the zipper.
What can I do if my zippers get caught in my clothes?
Sometimes when when zipping up a zipper, it can get stuck in the cloth. If you try to close a zip with force, it may get more tangled. Just try to pull out the cloth slightly and unzip.